Case Study: Automating LiveChat to GoHighLevel (GHL) Integration Using Webhooks
Client Overview: A company using LiveChat needed an automated system to transfer chat leads directly into GoHighLevel (GHL) to streamline contact management and follow-up workflows. Their challenge was ensuring that every chat lead was efficiently captured and processed within their CRM without manual intervention.
Challenges:
Agents had to manually input lead details from LiveChat into GoHighLevel, leading to inefficiencies.
Due to manual handling, leads were not followed up in real-time, resulting in missed opportunities.
Without automation, chat leads were scattered and unstructured.
As the number of chat inquiries grew, managing data entry manually became unsustainable.
Webhook Integration Setup
Created a custom webhook in LiveChat that automatically triggers when a chat session ends.
Configured GoHighLevel (GHL) to receive webhook data and create a new contact entry.
Ensured secure authentication using OAuth 2.1 Client Authorization for seamless API communication.
Automated Lead Capture & CRM Entry
Every new chat lead is automatically sent to GoHighLevel using the webhook.
Lead details such as name, email, phone number, and chat transcript are stored under the GHL Co`ntact Section.
A new tag or pipeline stage is assigned to distinguish LiveChat-generated leads.
Results
of lead entry from LiveChat to GoHighLevel.
leading to higher conversion rates.
for agents, allowing them to focus on high-value conversations.
making it easy to handle increased chat traffic efficiently.
